Course Details
ABOUT THE COURSE
These 5 days you’ll gain the knowledge and skills required to undertake and lead a successful management systems audit. Learn to describe the purpose of an ISO 9001:2015 QMS audit and satisfy third-party certification. You’ll acquire the skills to plan, conduct, report, and follow up a QMS audit that establishes conformity and enhances overall organizational performance.
Gain the confidence to effectively audit a QMS in accordance with internationally recognized best practice techniques. Demonstrate your commitment to quality by transforming existing auditor skills to ISO 9001:2015. Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business.
The purpose of this training course is to provide the knowledge and skills required to perform first, second and third-party audits of quality management systems (QMS) against ISO 9001, in accordance with ISO 19011 and ISO 17021, as applicable. Capitalizing on the powerful Accelerated Learning Technique, this course spends a good portion of the time on discussions, exercises, and case studies to help students to consolidate knowledge and acquire hands-on experience that is instrumental in their capacity as a QMS auditor or as a quality function personnel.
WHAT WILL YOU LEARN?
After completing your ISO 9001:2015 lead auditor training course, you will understand:
- The purposes and business benefits of a quality management system, quality management system standards, management system audits, and third-party certification
- The role and responsibilities of an auditor in planning, conducting, reporting, and following up on a quality management system audit to establish conformity (or otherwise) with ISO 9001, in accordance with ISO 19011 and ISO/IEC 17021, as applicable
- Describe the purpose of a quality management system, QMS standards, management system audit, third-party certification, and the business benefits of improved performance of the QMS
- Explain the role of an auditor to plan, conduct, report, and follow up a QMS audit in accordance with ISO 19011 (and ISO 17021 where appropriate); Skills
- Plan, conduct, report and follow up an audit of a QMS to establish conformity (or otherwise) with ISO 9001 and in accordance with ISO 19011.
WHO SHOULD TAKE THE COURSE?
This course is specially designed for:
- Consultants
- Project Managers
- Expert Advisors
- System Managers
- Entrepreneurs and C-level executives want to be aware of the entire auditing process.
- Staff who are charged with the responsibility to develop and maintain a QMS
- All QMS auditors who wish to acquire an internationally recognized auditor status
- Those who wish to explore career opportunities in management system auditing
Prerequisite: CQI IRCA recommends that students are expected to have the following prior knowledge:
- Management systems including the PDCA cycle and the core elements of a management system
- Quality management including the seven quality management principles
- Relationship between quality management and customer satisfaction
- The ISO 9001 requirements and the commonly used quality management terms and definitions
By the end of the course delegates will be able to:
- Gain the skills to plan, conduct, report, and follow up an audit in accordance with ISO 19011
- Identify the purpose and benefits of a QMS
- Explain the role of an auditor to plan, conduct, report, and follow up an audit in accordance with ISO 19011 (and ISO 17021 where appropriate)
Our course agenda
Day 1
- Aims, objectives & structure
- First, second & third party audits
- Typical audit activities
- Audit objectives, scopes & criteria’s
- Audit resources
- Roles & responsibilities
- Confidentiality
- Audit methods
- Stage 1 & 2 audits
- Audit plan
- Work documents
- Opening meeting
- Audit evidence
- Effective communication
- Audit findings & meetings
- Closing meeting
- Audit reports & follow-up
- Executing the audit
Day 2
- Quality Management System(QMS) purpose & business benefits
- Terminology
- Plan-Do-Check-Act
- QMS processes & context
- Conformance & compliance
- Role of the auditor
- QMS documented information
- Initiating the audit
- Document review
- Audit plan
- Work documents
- Opening meeting
- Observations
- Interviewing top management
Day 3
- Specimen exam: Section 1 & 2 review
- Auditing context of the organization
- Auditing the organization’s QMS planning process
- Tutorial on body language
- Audit trails
- Auditing the organization’s operational QMS processes (1)
- Auditing the organization’s operational QMS processes (2)
Day 4
- Specimen exam: Section 3 review
- Auditing the organization’s operational QMS processes (3)
- Nonconformities
- Closing meeting
- Audit report
- Audit follow-up
- Specimen exam: Section 4 review
Day 5
- Hand in homework: Audit report
- The certification and accreditation process, the role of CQI and IRCA, the CQI and IRCA QMS auditor certification requirements and code of conduct
- Final questions/revision
- Evaluation
- Introduction to the exam
- Exam